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Help with accounts

Here you’ll find answers to frequently asked questions and other useful tips about accounts and administrator access.

This is how you do it

Log into an inbox in the online bank

You’ll find the inbox in the desktop version of the online bank.

  • Log in and click on the green information icon at the top right.

Order bank confirmation/bank reference

  • Bank confirmation/bank reference can only be ordered in the Norwegian version of the online bank.
See bank statement or receipt

  • You will receive a bank statement every month via your online bank mailbox or by post.

  • Copy of older account statements:

    1. Log in to the online bank using the link below.
    2. Go to Everyday banking and loans and select Archive.
    3. Select statement as the message type.
    4. Select the desired account and month/year.
  • Receipt for payments

    1. Go to Everyday banking and loans and select Completed payments.
    2. You can also find the individual payment under Everyday banking and loans and My finances.

    If you want a receipt for payments made by card, you must use the bank statement.

Hide an account in the online bank

  • If you have an account that you do not want to be shown in the online bank, you can choose to hide it.

  • Log in to the online bank using the link below.

  • Tick “Hide” for the account you want to hide.

  • Confirm the change.

Order cards for account signatorys

  • As an account holder, you must first register the account signatory on the account.

    1. Log in using the link below.
    2. Select the account the account signatory will have access to and click New account signatoryFollow the steps.
  • When the account signatory is registered, you can order cards for the account signatory.

    The account signatory can also order the card themselves by logging in to their own online bank.

    1. Go to “Everyday banking and loans”.
    2. Select “Order card”
    3. Click on “Order new/extra debit card”.
  • The card agreement is then sent to both parties for electronic signing in the online bank.

    If both have BankID, the agreement is sent by regular post.

Switch from private online bank to the company’s online bank

  • You can easily switch from your private online bank to the corporate online bank.

  • Click “Corporate online bank” in the top right-hand corner of the page.

  • Select online bank user and click “OK”.

Questions and answers

Where will I find my inbox?

You’ll find the inbox in the desktop version of the online bank. Log in and click on the green information icon at the top right.

What does an account signatory on an account get access to?

The account signatory will have access to pay from the account, and see transactions (account statements, etc.), including for the time before he became an account signatory.

How can others help with payments, transfers etc.?

At various phases of life, the need for help may arise. By being an account signatory of an account, you can log in to your own online bank with your own BankID and pay bills from accounts you have available.

Read more about administrator access

Do both the landlord and tenant need to be DNB customers to open a security deposit account?

Yes, the prerequisite for opening a security deposit account is that both parties are or must become customers of DNB, and that they are over 18 years of age.

If the tenant is not an existing customer, they can become a customer with BankID from their main bank.

Become a customer with BankID

How do I become a professional guardian?

To register as a guardian, you must have a guardianship declaration from the County Governor. The guardian declaration must be uploaded via the electronic order form.

Read more about professional guardians

Accounts for children and young people

Open an account for children

  • Parents can quickly and easily set up a customer account for children and young people by using BankID, here and now.

    If there are two parents, both must be a DNB customer in order to set up a customer account for the child.

  • 0 to 18 years - Barnas Sparekonto (Children’s Savings Account)

    1. Log in using the link at the bottom.
    2. Select “Barnas Sparekonto (Children’s Savings Account)” from the list.
    3. Read the information and click on “Open Barnas Sparekonto (Children’s Savings Account)”
  • 6 to 12 years – Children’s cards

    1. Log in using the link at the bottom.
    2. Select “Children’s cards” from the list.
    3. Read the information and click on “Order My First Card”
  • 13 to 17 years - Young person’s card

    1. Log in using the link at the bottom.
    2. Select “Young person’s card” from the list.
    3. Read the information and click on “Order Young Person’s Card”.
  • Fill in the form.

Order cards for children

  • With us, children who have turned 6 years old can get a free debit card.

    Cards for children are ordered from the guardian’s online bank.

  • Log in using the link below.

  • Select which card to order, read the information and fill out the form.

  • When the order is completed by one of the guardians, the other guardian will find the agreement to sign in their online bank under “My details”.

How to order BankID for young people

  • The child’s parents/guardians can order BankID for young people between the ages of 13 and 17 in the online bank. This assumes that the child is certified by a passport.

  • Both guardians must submit forms from their online bank. Log in using the link below.

  • Log in using the link below.

  • Follow the steps.

Questions and answers

When can the child get their own card?

With us, children who have turned 6 years old can get a debit card.

Do both parents need to be customers of DNB to open accounts for the child?

Yes, the child and both parents must be a customer of DNB in order to set up a child’s customer account.

What documentation is required to set up a child’s customer account?

The child’s guardians must be registered with a passport at the bank. In addition, a picture of the child’s birth certificate (Norwegian) or a confirmation of parental responsibility must be uploaded when ordering.