Help with payments and transfers
Frequently asked questions
The bank has the following updates for bill payments and transfers from accounts, every working day: approximately 00:05, 08:00, 10:00, 11:30, 13:00 and 14:30.
How to set up AvtaleGiro 2:08 min
Set up AvtaleGiro in the online bank under Everyday banking and loans - AvtaleGiro and Digipost.
You need the KID (customer ID) and account number from the payee.
Log in using the link below.
Pay your bills in the normal way until you see the bill automatically in the Payment summary. This can take up to 6 weeks.
If you don’t have Always eFaktura (eInvoice), you’ll receive a bill in the post from 15 May, where you may previously have received eFaktura. If you want to use eFaktura (eInvoice), you must now set up an Always eFaktura (eInvoice) agreement.
Log in to the online bank.
Select Everyday banking and loans in the menu. Then select Pay and transfer.
Select AvtaleGiro and eFaktura (eInvoice) to then activate Always eFaktura (eInvoice).
AvtaleGiro (Agreed, regular payments from your account to a specified recipient) is an agreement between you and the payee to pay your bills automatically. Once the agreement is set up, you will see the payment in your Payment summary, and the payment will be made automatically on the due date.
When you accept Always eFaktura (eInvoice), most companies can send you eFaktura (eInvoice), as long as you have not actively opted out of this specific company.
You will also receive eFaktura (eInvoice) from the companies you have agreed to as of today.
This depends on when the payment is made, and whether the payment goes between accounts at DNB or two different banks.
The main rule is:
If you’ve registered your payment before 14:30, the money should be in the recipient’s account the same day.
If you’ve paid after 14:30 the money will be in the account early the next working day (Monday to Friday)
Instant payment
With Instant Payment in the mobile bank/mobile app, the payment will be made immediately.
Payments between DNB customers are always free – regardless of the amount.
Instant payment from a DNB account to other banks will be charged at a price of NOK 75 for amounts over NOK 5000 (payments between NOK 0-5000 are free of charge, from and including NOK 5001 the charge is applied).
Direct payments from customers under the age of 18 are without price (regardless of amount).
With Charge immediately in the online bank, you can transfer immediately between DNB accounts. Recipients at another bank will receive your money in their account the next day.
You can stop/change a payment in the payment summary by reactivating or changing the details of a payment.
Log in using the link below.
Click on the gear symbol to the right of the payment to make changes.
In your online bank, you can make payments to and from abroad.
Do you want to make an international transfer?
To activate an international payment, you need to log in to the full/desktop version of the online bank.
Select Everyday banking and loans - Make international payment.
Fill out the activation form - and you’re ready to pay.
IBAN (International Bank Account Number) is an international standard for account numbers.
BIC stands for Bank Identifier Code and is the code that identifies a specific bank. This is also known as SWIFT.
If you have received an invoice, you will find both IBAN and BIC/SWIFT there. You may wish to get in touch with the person you’re paying.
If you need to pay to the US, you will often be asked for a 9-digit number called Routing No., ABA or FedWire.
This number identifies the recipient's bank. You’ll need to contact the recipient to get this.
You can find your own IBAN on your bank statement, in the online bank under Account terms and conditions or by using the IBAN calculator.
eFaktura (eInvoice)
Pay an eFaktura (eInvoice) in the online bank under:
- Everyday banking and loans
- Pay and transfer
- Approve eFaktura (eInvoice)
It will then be paid on the due date you have chosen.
Log in to the online bank.
Select Everyday banking and loans in the menu.
Then select eFaktura (eInvoice) under Pay and transfer, to activate Always eFaktura (eInvoice).
When you accept Always eFaktura (eInvoice), most companies can send you eFaktura (eInvoice), as long as you have not actively opted out of this specific company.
You can check the invoice specification on the received eFaktura (eInvoice) before you approve and pay.
If you choose to stop Always eFaktura (eInvoice) at a later date, you will only receive paper invoices in the post with additional fees from the invoice issuer.
Yes, you can have eFaktura (eInvoice) if the payee offers AvtaleGiro in combination with eFaktura (eInvoice).
Your bills are paid automatically, while you also have an overview of what you’re paying for via your eInvoices.
When you have paid the bill, it is stored electronically in the online bank.
You’ll find all paid bills under:
- Everyday banking and loans
- Payment overview - History
All eFaktura (eInvoice) specifications can be found under:
- Everyday banking and loans
- eFaktura (eInvoice)
You can open the invoice documentation by clicking on the blue eFaktura (eInvoice) icon behind the bill in the Payment summary.
If you need a voucher for a paid invoice, you can find this under Completed payments or under eFaktura (eInvoice).
You will then receive all your bills on paper.
Remember, you can also at any time easily opt out of individual issuers instead of terminating the eFaktura (eInvoice) service itself.
This may be because you do not have the Always eFaktura (eInvoice) agreement active.
AvtaleGiro (Agreed, regular payments from your account to a specified recipient)
Set up AvtaleGiro in the online bank under Everyday banking and loans - AvtaleGiro (Agreed, regular payments from your account to a specified recipient)
You need the KID (customer ID) and account number from the payee.
Log in using the link below.
Pay your bills in the normal way until you see the bill automatically in the Payment summary. This can take up to 6 weeks.
- The amount is higher than your chosen maximum limit for the agreement.
- Insufficient funds in the debit account.
- It may take up to eight weeks for the payee to submit the first bill.
- Check with the payee that the KID (customer ID) and account number are correct.
There may be several reasons why the AvtaleGiro debit has not been paid:
- Insufficient funds in account.
- The maximum amount of the AvtaleGiro agreement is lower than the payment and must be increased.
- You have stopped the AvtaleGiro payment in the Payment summary.
- You have deleted the AvtaleGiro agreement itself.
If a AvtaleGiro payment has been stopped, it can be reactivated again under:
- Everyday banking and loans
- Payment overview
If the amount or due date is incorrect, you can change this under Everyday banking and loans and Payment overview.
If you wish to make a permanent change to the due date, you should contact the payee.
Log in using the link below.
If you want to stop a payment, you can click on the cogwheel to the right of the payment to make changes.
You can delete an AvtaleGiro agreement under Everyday banking and loans and AvtaleGiro and eFaktura (eInvoice)
Select shortcut Delete a AvtaleGiro agreement.
If you have bills waiting for the due date, you must change the payment date on all of them to today’s date. When they are paid, you can delete all of your AvtaleGiro agreements. The issuer will then send you an invoice for the next payment.
When you pay this bill in the online bank in DNB, you will be asked to set up an AvtaleGiro. Answer yes to this and a new AvtaleGiro agreement will be set up.
It can take up to six weeks before your new AvtaleGiros are active. It is therefore important that you keep an eye out and pay the invoices you receive by post to avoid any reminders.
The maximum amount specifies the maximum amount the recipient can charge to your account. If the amount is higher than the maximum amount, it will be stopped.
To change the maximum amount go to Everyday banking and loans - AvtaleGiro and eFaktura (eInvoice) - Change AvtaleGiro agreement.
Questions and answers
All payments due can be found in the online bank under Everyday banking and loans and Payment overview.
You can stop and change a payment in the payment summary by reactivating or changing the details of a payment. Click on the gear symbol to the right of the payment to make changes.
If your payment is stopped, it is usually due to insufficient funds in the account at the time the payment is drawn from the account, or because the maximum amount of the AvtaleGiro agreement is lower than the amount due and must be increased in order to be charged to your account.
With Instant Payment in the mobile bank/mobile banking app, the payment will be made immediately.
Instant payments between DNB customers are always free – regardless of the amount.
Instant payment from a DNB account to other banks will be charged at a price of NOK 75 for amounts over NOK 5000 (payments between NOK 0-5000 are free of charge, from and including NOK 5001 the charge is applied).
Direct payments from customers under the age of 18 are without price (regardless of amount).
Use Charge immediately in the online bank to make an instant transfer between DNB accounts. Recipients at another bank will receive your money in their account the next day.
A standing order is a regular transfer between your own accounts, to another recipient at DNB or another bank.
You can change or stop a standing order in the online bank under Everyday banking and loans and Standing orderClick on the gear to the right to change/stop the assignment.
Log into the online bank and click on the tab Everyday banking and loans and Payment overview - History.Here you can see all payments that have been made.
By clicking on the gear symbol to the right of a payment, you can see the details and print out a receipt.
You can check details of payments made to a specific account number via the recipient list in the online bank, or check your account statement.
- Payments to specific account numbers:
Log in to online bank and select Everyday banking and loans - Recipient list - Cogwheel + Details of the account number that applies:
* Does not apply to Visa card payments.
- Via account statement:
Log in to online bank and select Everyday banking and loans - Archive - Message type: statement – Select account/month/year.
This depends on when the payment is made, and whether the payment goes between accounts at DNB or two different banks. The main rule is:
If you’ve registered your payment before 14:30, the money should be in the recipient’s account the same day.
If you’ve paid after 14:30 the money will be in the account early the next working day (Monday to Friday).
Instant payment
With Instant Payment in the mobile bank/mobile banking app, the payment will be made immediately.
Instant payments between DNB customers are always free – regardless of the amount. Instant payment from a DNB account to other banks will be charged at a price of NOK 75 for amounts over NOK 5000 (payments between NOK 0-5000 are free of charge, from and including NOK 5001 the charge is applied).
Direct payments from customers under the age of 18 are without price (regardless of amount).
Use Charge immediately in the online bank to make an instant transfer between DNB accounts. Recipients at another bank will receive your money in their account the next day.
The bank has the following updates for bill payments and transfers from accounts, every working day: approximately 00:05, 08:15, 10:00, 11:30, 13:30 and 14:30.
The bank has the following updates for deposits in accounts, every working day: approx. 06:15, 09:10, 11:45, 13:45 and the last update is 15:45.
Log in to the online bank Settings and Change amount limit in the main menu. You can change the amount limit up to NOK 5 000 000.
If you need a higher limit, you can send us a message from the mailbox in the online bank. You can also start a chat when you are logged in or call us on +47 915 04800.
For your information: All electronic payments via online bank, mobile bank, telegiro and SMS have, for security reasons, an amount limit.
This amount limit applies to all payments in a calendar month. The limit applies to you as a customer, regardless of the number of accounts you have in your online bank.
Contactless card payments have become the dominant payment method for Norwegian consumers in physical stores, and we understand that some people also want to use contactless payment on their mobile.
Today, we offer Google Pay for this and Garmin Pay for payments with smartwatches. Soon we will also offer Apple Pay.
Text message services
To cancel text message services, you need to log in to the online bank. Go to:
- Settings
- Text message services
- Quit all text message services
Send KONTO (ACCOUNT) to 04800. You will then receive a text message with a balance on all your accounts with the text message name, and will see which names you have entered.
Send the code word HJELP to 04800 or see a list of the code words here:
You pay NOK 2 per text message that you receive from the bank. The prices are compiled and charged to your account at the end of each month.
Therefore you do not pay for using our text message services and notifications via your mobile phone subscription or mobile phone bill.
Payments and transfers via text message are free for Hvite (White) card users. For children under 18, all text message services are free of charge.
Notifications
You can activate the following notifications:
- Balance over/below chosen limit
- Insufficient funds in account
- Salary, social security and pension into account
- Money out of account
- Use of cards
- eFaktura (eInvoice)
- Messages received in the online bank inbox
We will be able to send you some important messages free of charge by email or text message, even if you have not activated the notification service.
The service is free for Intro customers. For other customers, it costs NOK 2 per received message.
You can activate notifications in the online bank under:
- Settings
- Text message services and notifications
In some cases, you can choose whether to receive the notification by text message or email.
You can easily stop all notifications by sending STOP to 04800, or in the online bank under:
- Settings
- Text message services and notifications
We will be able to send you some important messages free of charge by email or text message, even if you have not activated the notification service.
See also
Would you like to speak to us?
We can help you with questions regarding everyday banking, insurance, loans and pensions.
We can help you with questions regarding everyday banking, insurance, loans and pensions.
Speak to an adviser
You can speak to our advisers by phone during the customer service center’s opening hours and get help with your questions.
Chat with Aino
Aino answers questions 24 hours a day.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to chat with an adviser during the customer service centre’s opening hours.