Help with accounts

If you have administrator access in the internet bank, you can create new users yourself. You’ll see who is an administrator on the right of the corporate online bank’s home page.

How to do it:

1. Log in to the corporate online bank
2. Click on Administration – Users
3. Click on "Add new user". Here are four steps you need to complete to create a new user in the online bank
4. In step 3 (accesses), choose what access the user will have in the online bank.

Follow status:

Normal user is added automatically, you add an administrator or ordering requires a signature, you can follow the status under ‘Ongoing processes’.

Administrators in the online bank can delete a user in the online bank:

1. Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
2. select ‘Delete user’;
3. Enter the user ID for the user you want to delete and click ‘Continue’
4. Confirm deletion by completing the form

Remember to check whether the user to be deleted also has a corporate card. Overview can be found in the online bank by clicking on the Administration - Manage - Card tab. If the card is to be closed, you can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.

To delete an administrator in the online bank:

1. Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
2. Select ‘I want to delete or change an administrator (requires signature)’. Click "Continue".
3. Then enter the contact address of the company and contact information for the contact person. Select "next".
4. In the drop-down menu, you’ll get three options. Select “delete user” Enter either the national identity number of the user or the user ID they have entered in the online bank. Enter the first name and last name of the user.
5. Changing the administrator requires signing in accordance with the certificate of registration. This can be signed with BankID.
6. Check that you have read and accepted the terms and click "Next." A summary will be sent to your email. The agreement is then sent for signing, normally within one business day.

Remember! Check if the user to be deleted also has a corporate card. The administrator in the online bank finds an overview of who has cards by clicking on the tab Administration - Manage - Card. If the card is to be closed, the administrator/CEO or procurist can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.

If you want to add someone who doesn’t have a Norwegian national identity number or temporary social security number (D-number), we need you to do the following:

2. Return the form to us:

You can choose whether to send it in by email or by regular post

• Email: Click ‘Send email’ on the right side of the home page in the corporate online bank
• Regular post:
  DNB Bank ASA
  Operations Account
  PO Box 1600 Sentrum
  0021 Oslo, Norway

In the corporate online bank, we have three different user types Note that a person can have several roles in combination.

Administrator

• Create and manage users
• Allocating rights to accounts

Orderer

• Open and close accounts
• Ordering new services

Administrator and orderer

• Create and manage users
• Allocating rights to accounts
• Open and close accounts
• Ordering new services

Tips! Only administrators can add users in the corporate internet bank.

You’ll see who is an administrator on the right of the corporate online bank’s home page.

When logged in to the online bank, administrators can share rights with other users in the accounts.

Tip! To change this, go to Administration - Account rights.

Authorisation is required to give or receive access to another company’s account.

You can choose whether to only give access to accounts, whether the account can be charged in another online bank and whether the proxy holder can order services and products.

eSigning is sent out after one working day. The authorisation is ready one working day after the signing is complete.

Tips! If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.