Is your business still submitting payment files in the Telepay format? All payment files must soon be sent in the ISO 20022 XML format. Find out more about what you need to do.

Help with file transfers

Here we explain how you can send and get files through the corporate online bank

Manual integration

Manual integration is when the files need to be sent or retrieved in the online bank manually and cannot get directly to and from the accounting system.

Error message in the accounting system

Do not have the right to approve

When you send files that go directly from the accounting system to the online bank, you will also receive an error message in the accounting system.

You must have Java installed on your computer to be able to retrieve and send files in the online bank.

If you receive an error message stating that you do not have the right to approve, you must check whether you have the right to register and approve payments in that account in the corporate online bank.

This only applies to accounting-approved payments (RGB).

Incorrect number of approvers

There must be an equal number of approvers registered in the accounting system as in the online bank account. If there are two approvers in the online bank account and only one approver in the accounting system, the payment will not be made.

This only applies to accounting-approved payments (RGB).

Tip! Not all accounting systems support two approvers of accounting-approved payments. If you are unsure whether your accounting system has it, we recommend getting in touch with your system.

Many people have questions about

How to invoice with KID?

You must have a payment agreement in order to be able to invoice with KID.
You can order the payment agreement in the Norwegian online bank under Filoverføring - Fakturere med KID or digitally from the ERP system if they are able to.
Different ERP systems can support different payment agreements and may have different ways of ordering. If you are unsure of this, please feel free to contact us by chat or by phone.

Tips

To know how many digits you can have in the KID number and how you get the KID on the invoice, you need to contact your ERP system.

Who has paid?

With a payment agreement, you will find that you do not see the name of the sender on the bank statement, only total entries. Information about who has deposited is located in the file that you either retrieve in the online bank or directly in your ERP system. If you cannot find the sender’s information, you can try this:

If you have retrieved files in the online bank, imported these into an ERP system and have lost the file, you can order the file again under File transfer - Order files. Remember to choose the correct file format.
If the file is sent directly to your ERP system and you cannot find any information there, please contact us for help with sending the file again. If your ERP system has a list of payments that have not been registered, you can also check this.
If you have information such as which KID was used or which account number it was paid from, you can use Archive Nets to find the details. See Archive Nets below for more information.

Tips

We cannot tell who has paid by phone, chat or email. If you cannot find the information in the online bank, you can contact us to order this for NOK 100.

Archive Nets - Attachments (only in Norwegian online bank)

Archive Nets allows you to search for attachments on payments that, for example, have been paid with the wrong KID.
You’ll find Archive Nets in the Norwegian online bank under Betaling - Innbetaling - Arkiv Nets.
Start a chat with us when you’re logged in to the corporate online bank and we’ll set up Archive Nets for your if you don’t already have access.

Tips

It is not possible to search on the amount of the total entry in Archive Nets because you must search on a single transaction with, for example, a KID number or the sender's account number. If you don’t have this information, you can order a transaction list for NOK 100 per month by contacting us.

Mandatory KID

Many people have questions about

Send files

Authorise files

This is how you can confirm if the account is valid

The account pre-validation service gives you (or an ERP system on behalf of your business) the opportunity to confirm that the account exists and is ready to receive money. It also checks whether a person or a business owns a specific account.

The file-based solution allows you to easily query a large number of accounts at the same time. The same service is also offered through our pre-validation API where you can validate up to 10 accounts at the same time.

Pre-validation – technical guide

Help with file transfers

Manual integration

Error message in the accounting system

Many people have questions about

Many people have questions about

This is how you can confirm if the account is valid

See also

ERP and integrations

Accounts

Payments

International payments

Corporate card

Corporate online bank

Help with file transfers

Manual integration

Error message in the accounting system

Many people have questions about

Many people have questions about

This is how you can confirm if the account is valid

See also

ERP and integrations

Accounts

Payments

International payments

Corporate card

Corporate online bank