Help with the corporate online bank

• To log in to the corporate online bank you need your user ID (two letters and five numbers) and your BankID

• If you don’t have a BankID, you’ll need to use a separate code device which you’ll receive a few days after you’ve received confirmation that it’s been sent to you.

• How to do it:

  1. Click on ‘Log in’ in the right-hand corner
  2. Enter your user ID
  3. Select whether you want to use BankID with the code device or without BankID and follow the instructions

  Do you need help logging in?

• When you’re logged in:

  If you can see your accounts when you’ve logged in, then everything is ready to use.

  If the accounts are not visible, you’ll need to assign access. . Select Administration in the menu, then Privileges users. Select the user and assign the access the user should have. When you click Save the user will get immediate access to the accounts.

If you cannot see your accounts the first time you log in, you will need to grant access.

• In the online bank, first select Administration and then Privileges.

• Select Manage users and then grant the access that you want the user to have, e.g. ‘view’ or ‘register’.

• When you click Save, the user will immediately get access to the accounts.

• Here is a short video that explains what to do:

• Not a customer yet?

  To use the corporate internet bank at DNB, you must first become a corporate customer. You’ll automatically get access to the internet bank when you become a customer.

  Become a corporate customer

• User ID for logging in

  You will get a user ID which consists of two letters and five numbers, e.g. TB7100. You can use this to log in.

• Are you a corporate customer but don’t have corporate online banking?

  Corporate online banking gives you a clearer distinction between your private accounts and your corporate accounts.

• You can customise individual pages in the corporate online bank to suit the way want to use them.

• You can customise the pages ‘Account overview’ and ‘Recent transactions’/‘New account information’ by:

  1. Accessing the page in question.
  2. Select Customise Page at the top of the screen. Here you can remove, add and change the order of the columns.
• You can also make changes to the online bank by going to ‘Administration’ – ‘Personal settings’.

• What can you get notifications for?

  • Balance
  • Incoming payments
  • Insufficient funds
  • Lack of approval
  • Balance at fixed time
  • Balance over/below chosen limit
  • Disbursement
  • Salary payments
  • Prior notification of incoming payments (SWIFT)

  See the price list for notifications

• How to do it:

  Click on the button below to log in an activate notifications directly in the online bank.

  If you’re already logged in to the internet bank, you cannot click on Administration in the main menu. Under Buy and order, click on Notification Services.

• If you have administrator access in the internet bank, you can create new users yourself. You’ll see who is an administrator on the right of the corporate online bank’s home page.

  How to do it:

  1. Log in to the corporate online bank
  2. Click on Administration – Users
  3. Click on "Add new user". Here are four steps you need to complete to create a new user in the online bank
  4. In step 3 (accesses), choose what access the user will have in the online bank.

• Add a user who is not certified?

  If the user you’re trying to add is not legitimated in DNB, you’ll get an error message saying “This person hasn’t been identified at DNB”. If so, the person in question must be identified with us before a new user can be created.

• Follow status:

  Normal user is added automatically, you add an administrator or ordering requires a signature, you can follow the status under ‘Ongoing processes’.

• Administrators in the online bank can delete a user in the online bank:

  1. Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
  2. select ‘Delete user’;
  3. Enter the user ID for the user you want to delete and click ‘Continue’
  4. Confirm deletion by completing the form

• Tip! If you do not know the user ID of the user you want to delete, you will find a list of users by going to the menu choice Administration - Privileges – Manage users

• Remember to check whether the user to be deleted also has a corporate card. Overview can be found in the online bank by clicking on the Administration - Manage - Card tab. If the card is to be closed, you can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.

• To delete an administrator in the online bank:

  1. Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
  2. Select ‘I want to delete or change an administrator (requires signature)’. Click "Continue".
  3. Then enter the contact address of the company and contact information for the contact person. Select "next".
  4. In the drop-down menu, you’ll get three options. Select “delete user” Enter either the national identity number of the user or the user ID they have entered in the online bank. Enter the first name and last name of the user.
  5. Changing the administrator requires signing in accordance with the certificate of registration. This can be signed with BankID.
  6. Check that you have read and accepted the terms and click "Next." A summary will be sent to your email. The agreement is then sent for signing, normally within one business day.

• Tip! If you do not know the user ID of the user you want to delete, you will find a list of users by going to the menu choice Administration - Privileges – Manage users

• Remember! Check if the user to be deleted also has a corporate card. The administrator in the online bank finds an overview of who has cards by clicking on the tab Administration - Manage - Card. If the card is to be closed, the administrator/CEO or procurist can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.

• If you want to add someone who doesn’t have a Norwegian national identity number or temporary social security number (D-number), we need you to do the following:

• 1. Fill out the form
  Fill out the Service Agreement and sign it according to the certificate of registration.

  The service agreement (PDF, file.anchor.en.label)Open the file in a new tab

• If the person has not already had their identity verified in DNB, a signature sample and certified copy of the new user’s passport must be sent in:

  The signature sample (PDF, file.anchor.en.label)Open the file in a new tab

  • A copy of the passport must be confirmed by either: Notary public, police station, lawyer, auditor, real estate agent, or bank and financial institution.

  Confirmation of correct copy of passport (PDF, file.anchor.en.label)Open the file in a new tab

• 2. Return the form to us:

  You can choose whether to send it in by email or by regular post

  • Email: Click ‘Send email’ on the right side of the home page in the corporate online bank
  • Regular post:
    DNB Bank ASA
    Operations Account
    PO Box 1600 Sentrum
    0021 Oslo, Norway

• In the corporate online bank, we have three different user types Note that a person can have several roles in combination.

  Administrator

  • Create and manage users
  • Allocating rights to accounts

  Orderer

  • Open and close accounts
  • Ordering new services

  Administrator and orderer

  • Create and manage users
  • Allocating rights to accounts
  • Open and close accounts
  • Ordering new services
• Tips! Only administrators can add users in the corporate internet bank.

  You’ll see who is an administrator on the right of the corporate online bank’s home page.

• When logged in to the online bank, administrators can share rights with other users in the accounts.

• Do you only want to make a change for one user?

  1. Go to ‘Administration’ in the main menu. Under ‘Privileges’, choose ‘Accounts’
  2. Enter the user ID or name and click ‘Search’

• Do you want to change multiple users’ rights on one account?

  1. Go to ‘Administration’ in the main menu. Under ‘Privileges’, choose ‘Accounts’
  2. Select the account you want to change the rights for and click Search
  3. You can then change the rights for all users
• Tip! To change this, go to Administration - Account rights.

• Authorisation is required to give or receive access to another company’s account.

  You can choose whether to only give access to accounts, whether the account can be charged in another online bank and whether the proxy holder can order services and products.

• How to do it:

  1. In the main menu, select ‘Account’. Under the tab ‘Buy and Order’, select ‘Give/Receive Account Authorisation’
  2. Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.
  3. We recommend that you sign using BankID for a quicker process.
• eSigning is sent out after one working day. The authorisation is ready one working day after the signing is complete.

  Tips! If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.

• You can log in to the online bank with a code device or BankID app from any Norwegian bank.

  You can choose between these two methods by clicking on ‘Select other BankID’.

• BankID with code device

  1. Enter the 6-digit single-use code from the code device
  2. Enter your personal password consisting of at least 8 characters (letters and/or numbers)

• BankID app

  1. Click on the notification that appears on your phone to open the app. If you haven’t turned on notifications, you’ll need to open the app yourself
  2. Authorise the request in the app
  3. Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters (letters and/or numbers)
• Have you forgotten your personal password?

  If you have any other log in methods you can log in and create a new BankID password in the private online bank.
  

  If you don’t have any other log in options, you can call us on 915 04800.

• You can only log in without BankID with a DNB code device We’re phasing out the corporate code device and therefore recommend that you use BankID

• Without BankID

  Enter the single-use code (6 digits) from the code device.

• If you already have a customer account in DNB, you can switch between the private and corporate online banks when you’re logged in.

• It will only be possible to switch between internet banks if you have logged in with BankID. Your private BankID can be from DNB or any other Norwegian bank.

• Switch between online banks

  Use the button ‘Switch Online Bank/DNB Connect’ in the right-hand column when you’re logged in to the online bank.

  You’ll see all of your customer accounts and you’ll be able to switch between them.

• You’ll find the account information via the home page or by going via the menu option Account – New Account Information

• You must actively run a search to retrieve information. Select the period you want information about and click Search.

• To check multiple accounts at the same time, select Account – New account overview

• You’ll find statements by going into the menu option Account – Account statement

• Here you’ll also find year-end statements and corporate card summaries

• From the menu option Payments you can choose from several payment types. For example, domestic payments, international payments and internal transfers

• All payments in the internet bank must be approved. This can be done immediately by clicking Register and authorise.

  If you click on the Registerbutton the payment will need to be authorised later before it’s paid

• You’ll find outgoing payments by selecting the menu option Payments and Payment overview. Here you can search by due date or history

  • Due date will show payments that have not been made.
  • History will show payments that have been made or have been cancelled.
• Remember to click ‘Search’ to bring up the payments

• If you need more accounts you can open an ordinary corporate account, tax withholding account, investment account and other types of accounts directly in the corporate internet bank. You will get access to the accounts immediately.

• You can open accounts in the online bank by selecting Accounts – Open Account

• You can also order other products and services directly when you’re logged in to the online bank

  NB: Only a user with orderer rights can open an account