How can we help you?
Frequently asked questions
Add new user
If you have administrator access in the online bank, you can create a new user yourself.
You can see who is the administrator on the right-hand side of the front page in the corporate online bank.
How to do it:
Log in to the corporate online bank
Click on Administration – Manage: "User"
Click on "Add new user".
Here you will find four steps you must complete to create a new user in the online bank
Add user who is not verified?
If the user you are trying to add is not verified with DNB, you will receive an error message stating "This person is not identified with DNB". In that case, the person must be verified with us before a new user can be created.
Follow status:
A regular user is added automatically. If you add an administrator or authorised signatory, it requires a signature, and you can follow the status under "Ongoing processes".
Account access rights?
How to change a user's access:
Go to Administration -> Users.
Click on "Options" under the user you wish to change and select "Change user type".
Standard user
You delete users directly from the user list. Some deletions take effect immediately, whilst others require signing – for example when you delete an administrator.
How to do it:
- Log in to the online bank for business
- Go to Administration – select Users
- Search for the user you want to delete in the user list
- Click on Options and Delete User
- Follow the instructions and confirm deletion
What happens next:
- If the user only has standard access → the user is deleted immediately
- Most users are deleted immediately. If the user has certain special access rights or the deletion requires signing, the case will be processed further, and you can follow the status in the user list - Ongoing processes
Do you need to delete an administrator?
How to do it:
- Log in to the online bank for business
- Go to Administration – select Users
- Search for the administrator you wish to delete
- Click on Options and Delete User
- Select who must sign (can be multiple)
- Fill in contact information for those who must sign and send the case for signing
What happens next:
- Those who must sign will receive a notification and must sign for the deletion
- When everyone has signed, the deletion is carried out
- You will receive a notification when the process is completed
- Status can be followed in the User list - Ongoing processes
Delete user
Only administrators in the online bank can delete a user. You can see who your administrator is on the front page to the right in the corporate online bank.
Select what you want to delete:
Explanation of user types
In the corporate online bank we have different user types that determine what the person has access to do in the online bank. Note that you can have several user types in combination.
What can a user type do?
User
The access a user has depends on which permissions the administrator has granted. For example:
- Execute payments
- View details about accounts, cards or other products
Administrator
An administrator has, in addition to their user rights, access to:
- Create and manage users
- Assign rights to accounts
Orders
An orderer has, in addition to their user rights, access to:
- Open and close accounts
- Order new services
Tip! You can see who the administrator is on the right on the front page in the corporate online bank.
In the corporate online bank we have different user types that determine what the person has access to do.
Choose what you want to do:
Change for one user
Select Administration in the menu. Under the Permissions tab, select Accounts
Enter user ID or name
Click Search
Tip: If you cannot change the permissions for a user, check whether you have removed the tick for "All users - All permissions".
To do this, go to the Administration menu option, then Manage and select User. Here you can remove the tick for "All users – All permissions", click Save.
Once this tick is removed, you can assign permissions to users.
Change for multiple users
Click on Administration in the main menu. Under the Permissions tab, select Accounts
Select the account you wish to change permissions for and click Search
You will then be able to change the permissions for all users
Tip: If you are unable to change the permissions for a user, check whether you have removed the tick for "All users - All permissions".
To do this, go to the Administration menu option, then Manage and select User. Here you can remove the tick for "All users – All permissions", then click Save.
Once this tick is removed, you can assign permissions to users.
One or more users
The administrator can assign rights to other users on the accounts in the logged-in online bank.
Select what you want:
Accountant
Authorisation is necessary if you must grant or receive access to an account at another company. You can choose whether only viewing rights should be granted for the account, or whether the account must be debitable in another online bank.
How to grant authorisations in the online bank (0:52 min)
How to do it:
Select Administration in the main menu. Under the Purchase and order tab, select Grant/receive account authorisation
Fill in information about the holder of the authorisation or the grantor, the accounts the company needs authorisation for and which rights are to be included in the authorisation
Choose whether the agreement must be signed with eSigning or manually. We recommend eSigning with BankID for a faster process
eSigning is sent out after one business day and the authorisation will be ready one business day after the signing is completed
If you need to grant authorisation but do not have corporate online banking, the other party must order this from their online bank.
Who must have access to the account?
Payment slips
You can find payment slips in the corporate online bank under the tab Payment - Payments received. Select period and click Search.
You can also find payment documentation for both incoming and outgoing payments under New account information / Recent transactions in the corporate online bank.
Does this concern a KID payment?
If not all KID payments in a batch are read into the accounting programme, it is most likely that an incorrect KID number (customer ID) was entered on the payment.
You must then open the file manually in your accounting programme to find payment details, which you can use to locate the sender in Nets Arkiv.
Payment documentation
Where the receipt appears in the online bank depends on how the payment was made.
How to find payment documentation (2:43 min)
Here's how to do it:
Select Account in the main menu. Under the tab Account information, select New account information / Recent transactions
Select the relevant account and date, and click "Show overview"
Find the relevant payment and click on the magnifying glass under payment documentation
If the attachment is not found here, you can search for payment documentation in the online bank under Payment - Deposit, or in the archive. You can find the archive under Payment - Archive.
Read more about:
I cannot find the annual statement
If you cannot find the annual statement for the relevant account, contact the administrator in your online bank. An overview of administrators can be found on the right-hand side of the home page in the corporate online bank.
Tip! Annual statements are only produced if accrued interest is more than NOK 1. We recommend that you use the most recent account statement. This also shows the balance and accrued interest in the same way as the annual statement.
Annual statement for account
How to find your annual statement (1:44 min)
How to find the annual statement for your account:
Click on the information button (i) at the top right in the online bank and select Archive
Select message type Account statement/Annual statement
Select account number, period and click on "Retrieve messages"
In the archive in the online bank, you can find annual statements for up to 10 years back in time.
Annual statement for loans
Only the administrator in the corporate online bank can retrieve the annual statement for loans. You can see who the administrator is on the right-hand side of the home page in the online bank.
How to find your annual statement (1:44 min)
How to find your annual statement for loan:
Click on the information button (i) at the top right in the online bank and select Archive
Select message type Annual statement
Select organisation number, period and click "Retrieve messages"
In the archive you will find annual statements for up to 10 years back in time.
Credit card - DNB Corporate Mastercard
The annual statement is only produced for cardholders with personal liability who have activated the instalment payment option. The annual statement is sent by post to the cardholder.
For enquiries, please contact DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal of DNB Liv via AOther services - Pension and employer's liability insurance - Manage agreements. These annual statements will become available during week 4.
How to do it:
Select Reports on the left-hand side in the menu, select Report type and click on Invoice history/Account statement.
Select the desired format and time interval
Click Create report
NB! The portal is only available to you if you have a pension or employer's liability insurance with us. If you have questions or are missing access, you can contact DNB Liv on 915 04800 (08:00–18:00)
Factoring
The annual statement for factoring is sent by post and is not available in the online bank.
Share trading/VPS
All users can retrieve the annual statement under Other services - Investor services - Mailbox. These annual statements will be available in the archive during week 8.
Do you not have access?
Funds
The administrator in the online bank can retrieve the annual statement via Archive - Annual statement. These annual statements will become available in the archive during week 3.
If the printouts are not available here, they will be sent by post as soon as they are produced.
Guarantees
These annual statements will become available in the archive in the online bank during week 4.
If the printouts are not here, they will be sent by post as soon as they are produced.
NB! The annual statement is only available to the administrator. You can see who the administrator is on the right-hand side of the online bank home page.
Accounts in other countries
Countries outside Norway that produce annual statements send these out by post.
If you need help with foreign accounts, you can find contact information here:
Travel insurance
The annual statement for travel insurance is sent by post and is not available in the online bank.
Other annual statements
Annual statement
We have gathered all useful tips on this page.
Annual statement: see video
Useful to know:
- Annual statements are only produced if accrued interest is more than NOK 0.50. If accrued interest is less than NOK 0.50, you can use your most recent account statement. This also shows the balance and accrued interest, just like the annual statement.
- Annual statements are produced if the account balance is more than NOK 0.50 as at 31 December.
- Annual statements are NOT produced for sub-accounts in a group account system. Interest rates are calculated by the bank only on the master account, and therefore an annual statement is sent only for that account.
- Annual statements can only be found in the online bank for Norwegian accounts.
Select which annual statement you are looking for:
Account statement
Account statements can be found in the corporate online bank under the main menu Account - Account statement. You can retrieve account statements from up to ten years back in time in the archive.
If you wish to have a consolidated overview of transactions on your account, you can find this by:
How to find your latest transactions (2:08 min)
Here is how to do it:
Go to the menu option Account and select New account information / Recent transactions
Select the relevant account and date, and click "Show overview"
Here you can search for transactions from up to two years back in time, but the maximum search period is one year at a time.
If you wish to print or export the information, you can do so by clicking Print, To Excel or To CSV file at the top of the page.
You can read more on our information page about annual statements and payment documentation.
Or select what you want to find here:
Open account: watch video
A user with the role of orderer can easily open an account themselves in the online bank:
- Go to the menu option Administration - Open account. Select the account type you wish to open
- Under Connection and name, select the organisation number the account must be linked to
- Under Optional account name, you can give the account a custom name that will be visible in the online bank
- Check that the address that appears automatically is correct, or change it if you wish to use a different address
- Click "Next", tick the box to confirm that you accept the terms and conditions. Select "Open account"
The account has now been created. It will be ready to use on the next business day.
Tip! Remember that you must assign yourself and other users access rights to the new account before it is visible and can be used.
Close account
Remember to retrieve payment documentation and other documentation before you close an account. Most receipts are deleted when the account is closed, and you will need these for your accounts.
Account statements and annual statements, however, are available in the online bank for one year after closure.
Close account: see video
A user with the orderer role can close an account themselves in the online bank:
- Go to the menu option Account - Close account
- Select company, account, date for closure
- Select the account number to which the balance and interest rates must be transferred and click "Next"
The account is now closed
Note: You cannot close the last account; in that case, you must terminate the company's customer relationship.
Open security deposit account
The security deposit account is created by the landlord in the tenancy. Please note that both the landlord and the tenant must be, or become, customers of DNB before the account is opened.
Open security deposit account
A user with an ordering role in the landlord's online bank can open an account by:
Click on Account - Open account. Select Security deposit account and Open security deposit account
Fill in the information in the form and click Next. Read through the summary of the order and the terms and conditions for the security deposit account
Tick the box to confirm that you have read and understood the terms and conditions, click Confirm to complete the creation
The account will now be created
If the landlord and tenant disagree about the distribution, both parties must submit Form from the online bank.
Deposit dispute
When the landlord starts the process by submitting termination first, the tenant is given a five-week deadline to document paid rent or raise a case with the Rent Disputes Tribunal. For damage claims, the deadline is two weeks. If there is no response, the case is referred to the Rent Disputes Tribunal.
When the tenant starts the process, the landlord is given a five-week deadline to present claims. In the case of claims for outstanding rent, the case is reversed, and the tenant is given five weeks to document payment or raise a case with the Rent Disputes Tribunal. For damage claims, the landlord must obtain acceptance or raise a case with the Rent Disputes Tribunal within the original deadline.
Video: How to close a security deposit account (for landlords) (2:18)
Close security deposit account
When the tenancy is over, the landlord and tenant can close the deposit account in the online bank.
If you are a tenant/landlord and Retail customer, use This form.
Useful information:
Closure of a security deposit account must be done by someone with an authoriser role in the online bank.
Both landlord and tenant confirm any claims on the deposit by submitting forms with the same amount.
Once we have received both forms, the funds will be transferred to the tenant's account within 1–2 working days.
Forgotten user ID
If you have forgotten your user ID or are unable to log in to the corporate online bank, you can switch online bank from private to business
Click "Log in" at the top right. Enter your national identity number (11 digits)
Select the BankID login method and log in
Click the "corporate online bank" button. You will find it in the right-hand column when you are logged in to the private online bank
You are now logged in to the corporate online bank and will find your user ID on the right-hand side of the front page under your name. It consists of two letters and five numbers (for example TB12345)
From DNB
If you have other login options, you can log in to your private online bank and receive a one-time password by SMS.
Enter your Norwegian national identity number (11 digits) and select Without BankID (code token + personal code)
Go to the main menu and select Settings - BankID - New personal password
Follow the procedure to receive a one-time password by SMS
Here is guidance with screenshots:
If you do not have other login options, you can contact us on 915 04800.
BankID from another bank
If you use BankID from another bank, you must contact the bank that issued your BankID. They will be able to help you change your password.
Forgotten personal password (BankID)
First we need to know where you have your BankID from:
BankID
You start by clicking on "Log in" at the top right of the page, then enter your user ID, which consists of two letters and five numbers (example: TB12345).
You can log in with BankID in two ways. You switch between the two methods by clicking on "Choose another BankID".
With code device:
- Enter the 6-digit one-time code from your code token
- Enter your personal password of at least 8 characters
With BankID app:
- Click on the notification that appears on your phone to open the app. If you have not enabled notifications, you must open the app yourself
- Approve the request in the app
- Go to the login window in the online bank and enter your personal password of at least 8 characters
You are now logged in to the corporate online bank
Without BankID
Logging in without BankID only works with a code device from DNB.
Select the "Without BankID" login option
Enter the one-time verification code (six digits) from your code token
You will now be logged in
We recommend that you log in with BankID. Remember that you can also use BankID from another bank to log in to the corporate online bank.
There can be several reasons why you are unable to log in.
Select what applies:
How to order banking integration
Please note: You always start the order from your accounting programme.
Step 1: Get started
You or your accountant can easily order banking integration. To order banking integration, you must have a business customer relationship with an account with us, and you can order by choosing either A or B:
- A) You have your own online bank and your user has ordering authority.
Request ordering authority - B) You are an accountant and have ordering authority on the client's account.
Request authorisation
- A) You have your own online bank and your user has ordering authority.
Step 2: Start using the solution
The order always starts in the accounting system.
Below we have listed all the accounting systems that offer digital ordering of banking integration in partnership with DNB. Click on the links to read more about banking integration with your accounting system.
- 24SevenOffice
- Agendec
- Agro
- Aritma
- Azilium
- BilagSky
- Centiga
- Cloud Booking from Booktech AS
- Continia
- Cordel
- The accounting system DNB Regnskap
- Fiken
- Muleum
- Poweroffice GO
- Proline
- Rambase
- Sparebank1 Regnskap
- StyreWeb
- Sumango
- Tripletex
- Uni Micro (with Uni Economy and Uni Økonomi V3)
- Visma eAccounting
- Visma.net AutoPay (with Visma Business, Visma Global, Visma Lønn, Visma.net Financials, Visma.net Expense, Visma.net Payroll, Visma Enterprise, Visma DI, Visma Bluegarden, and Visma Control)
- Xledger
- Zirius
Contact your ERP provider if they do not offer digital ordering.
Step 3: Follow the ordering process in DNB's Service Shop
From the accounting system you will be routed to DNB's Service Shop. Here you order the services you want and you will receive a receipt when you have completed the order.
Your banking integration will now be in place shortly!
How to make changes to your banking integration
You can easily make changes to your settings and choices for the services, so that they suit your needs.
Bank reconciliation
With the "Bank reconciliation" service you receive digital account statements for automatic reconciliation against the bank. You can add or remove accounts for which you want account statements.
Payments received
With the "Payments received" service, you get detailed information about payments from your customers for reconciliation of accounts receivable. You can change your KID options, choose how often you want information and make other changes. You can also delete agreements you no longer need.
Guidance and technical guide
We have created a dedicated help page for questions about pre-approved payments, post-approval in the online bank, payments received, message guides (MIG - Message Implementation Guides) and technical questions for you as a developer.
We are here to help!
Our payment advisers can answer your questions and are also available for meetings. Call us on 23 02 10 25 on weekdays between 09:00 and 15:00.
What is banking integration?
Banking integration is a process where you connect your accounting system with your bank accounts to automate and simplify the accounting process. When your bank and accounts communicate with each other, you save a great deal of work on paying invoices and reconciliation.
Choose what you want to do:
Activate new card
If you have received a new card, it must be activated the first time you use it. You can activate it either in a terminal or by shopping online.
Physical point-of-sale (POS) payment terminal: Insert the card into the terminal and enter your PIN.
Online: Approve the payment with BankID. If you shop online and the merchant does not allow you to approve with BankID, the card will not be activated and the payment cannot be completed.
Tip! You can find your PIN in your private online bank.
Business card BankAxept/Visa
If you have forgotten the PIN code for your business card, you can find it in your private mobile/online banking. You will find it under Settings and View PIN code in the main menu.
You do not need to have a private customer relationship with DNB to view the PIN code for your business card. All you need is BankID or BankID on mobile.
Business card BankAxept/Visa
There are several ways to block a business card:
Private mobile/online banking:
You can block business cards in the private mobile banking app under the option Me - Cards, or in the private online bank under Everyday banking and loans - Block or open cards.
You can log in to the online bank even if you do not have a personal customer relationship with us.
DNB Bedrift app:
You can easily block business cards in the DNB Bedrift app.
Start a chat with us:
Log in to the corporate online bank and start a chat, and we can block your business card.
Note: Only the administrator in the online bank, general manager (CEO) or cardholder can block cards.
Unable to log in?
Call us on +47 915 04800 to block cards.
Business card BankAxept/Visa
We offer two different debit cards. A business card with Visa (Visa Business) that you can use to pay online and abroad, and a business card with BankAxept that can be used to deposit or withdraw money.
Select what this concerns:
DNB Corporate Mastercard
You can easily find your PIN code in the Corporate Card app under the Services menu option.
You can also block and order a new card in the app.
Alternatively, you can call DNB Corporate Mastercard's blocking service on +47 21 01 50 40.
Which card does this concern?
Set up eFaktura (eInvoice)/EHF
eFaktura (eInvoice)/EHF for businesses is slightly different from what you may know from personal use. An agreement must be set up to enable you to receive eFaktura (eInvoice)/EHF.
Once this is in place, you can provide your organisation number to your suppliers and ask them to send you eFaktura (eInvoice)/EHF.
You can change the date of the eFaktura payment in the corporate online bank under Payment - Payment overview. Click the pencil to the right of the payment to change the due date.
If you wish to change the payment date for future payments, you must contact the biller.
eInvoices are debited from the account you select when you confirm the payment. If you make no changes, the payment is debited from your primary account.
You can change your primary account in the corporate online bank under Administration - My Settings - Accounts.
Change eFaktura (eInvoice)/EHF
Note: There is no amount limit on eFaktura (eInvoice)/EHF.
Select what you wish to change:
Cancel eInvoice/EHF
If you do not wish to receive eInvoice/EHF from a supplier, you must contact the supplier directly.
If you wish to remove the option to receive eInvoice/EHF in the corporate online bank, you must contact us by starting a chat in the corporate online bank.
Note! Copies of previous eInvoices will not be available after termination of eInvoice/EHF. Therefore, download what you may need before termination.
Problems
Send eInvoice/EHF: Here the administrator must first check whether you have access to eInvoice in the corporate online bank. Rights are assigned under Administration - Rights - eInvoice.
Receive eInvoice/EHF: For you to be able to receive eInvoice, the administrator must grant you access to eInvoice in the corporate online bank. The administrator can assign rights under Administration - Rights - eInvoice. In addition, you must order the service to be able to receive eInvoice.
Received eInvoice can be found under Payment - Pay eInvoice.
Copies of sent and executed/paid eInvoice can be found in your eInvoice archive under Payment - eInvoice Business.
Copies are available in the eFaktura archive for 16 months.
What is the difference?
In eFaktura (eInvoice) 1.0, an invoice recipient actively registers per invoice issuer in a payment interface (often online banking or mobile banking).
This solution is also called "Yes please to specific/JTTB". In eFaktura (eInvoice) 2.0, the invoice recipient makes a general acceptance of eFaktura (eInvoice). This solution is also called "Always eFaktura (eInvoice)/Yes please to all/JTTA".
What must you do as an issuer?
If your company is an invoice issuer and sends in the old format, you should contact your accounting system provider and/or invoice hotel (sender). The provider must be aware of the change, and most already have solutions ready to handle this.
If you are both issuer and sender yourself, you must contact your IT department.
What are the benefits?
As an issuer, you can send your very first invoice as eFaktura (eInvoice), and you can send reminders and debt collection notices in the same process.
The eInvoice is always sent to the correct DNB Legal recipient. eInvoice 2.0 gives your business the potential for increased eInvoice volume, better payment quality and greater digitalisation – which is good for the environment.
For consumers, eInvoice provides a better customer experience from the very first eInvoice. Several businesses also confirm that they eliminate unnecessary costs through streamlining of routines, and they receive faster payment from their customers.
What happens if I do nothing?
If you as an issuer/submitter have not made the necessary changes before 01.03.24, you will, after the clean-up date, not be able to send eInvoices to consumers.
This also applies to your accounting system supplier. The issuer must then find other distribution channels to send invoice claims to consumers.
Read more about eInvoice 2.0
As of Q1 2021, there are 3.4 million recipients of eFaktura (eInvoice) 2.0, and approximately 95% of all active eFaktura (eInvoice) recipients have made a general acceptance of eFaktura (eInvoice).
eFaktura (eInvoice) 2.0 gives your business the potential for increased volume on eFaktura (eInvoice), better quality of payments and increased digitalisation – which is good for the environment. For the consumer, eFaktura (eInvoice) provides a better customer experience from the very first eFaktura (eInvoice). Several businesses also confirm that they remove unnecessary costs through streamlining of routines, and they receive payment from their customers more quickly.
Transition to eFaktura (eInvoice) 2.0
The banks have, through Bits (the banking and finance industry's infrastructure company), decided that eFaktura (eInvoice) 1.0 must be phased out on 01.12.2021. This phase-out applies to all banks. This means that if you issue and/or submit eFaktura (eInvoice) B2C payment claims and are still sending in eFaktura (eInvoice) 1.0, you must change the format to eFaktura (eInvoice) 2.0.
What would you like to read about?
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If you cannot find what you are looking for on this page, you can try our chat. Here you will get help with anything you might wonder about, such as:
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- Payment documentation, account statements and annual statements
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Stuck in the online bank?
Here you will find simple step-by-step guides and videos on the most common questions, for example:
- Log-in
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- User, authorisation and permissions
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Our chatbot Aino will answer questions 24/7 and can help you with a lot.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to continue the chat with an adviser during the corporate department’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.
For customers who are deaf or hard of hearing
We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.
If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.