How can we help you?
Frequently asked questions
Add a new user
If you have administrator access in the internet bank, you can create new users yourself.
You’ll see who is an administrator on the right of the corporate online bank’s home page.
How to do it:
Log in to the corporate online bank
Click on Administration – Manage: Manage users
Click on "Add new user".
Here are four steps you need to complete to create a new user in the online bank
Add a user who is not certified?
If the user you’re trying to add is not legitimated in DNB, you’ll get an error message saying “This person hasn’t been identified at DNB”. If so, the person in question must be identified with us before a new user can be created.
Follow status:
Normal user is added automatically, you add an administrator or ordering requires a signature, you can follow the status under ‘Ongoing processes’.
Privileges to the account
To change access to a user, follow these steps:
Go to Administration - Manage users
Click on «Selection» under the user you want to change and select «Change user type».
.
Ordinary user
How to delete a user (1:28 min, in Norwegian only)
Select Administration in the main menu. Under the Buy and order tab, choose “New, change, delete user”
select ‘I’m an administrator and want to delete a user’
Confirm deletion by completing the form
Tip! If you do not know the user ID of the user you want to delete, you’ll find a list of users by going to ‘Administration’ - ‘Privileges’ - ‘Manage users’.
Administrator
How to delete an administrator (2:14 min)
. Select Administration in the main menu. Under the tab 'Privileges', select ‘Manage users’
Select ‘I want to delete or change an administrator (requires signature)’
In step 1: Fill in contact info
In step 2: Select “delete user”
In step 3: Select to sign in with BankID
Step 4: This is a summary of how you tick off that you have read and accepted the terms and conditions (after you have read them).
Finished! What happens now?
When the agreement is ready to sign with BankID, you’ll get an email and a text message from us. Normally within one working day.
The agreement must be signed in accordance with the certificate of registration.
Tip! If you do not know the user ID of the user you want to delete, you will find a list of users by going to Administration - Privileges – Manage users.
Delete user
Only administrators in the internet bank can delete a user. You can see who your administrator is on the right of the corporate internet bank’s home page.
Choose what you want to delete:
User roles explained
In the corporate internet bank we have different user roles which will determine what the person gets access to do in the online bank. Note that a person can have several user roles in combination.
- Administrator: Decides all access and can administer users.
- Orderer: Can order products
- Ordinary user: Cannot order products or administer users
Tips! You’ll see who is an administrator on the right of the corporate online bank’s home page.
In the corporate online bank we have different user roles which will determine what the person gets access to do.
Choose what you want to do:
Change for one user
Choose Administration in the menu. Under the tab Rights, select Accounts
Enter the user ID or name
Click ‘Search’
Tip! If you’re not able to change the rights for a user, check if you’ve removed the tick for ‘All users - all accesses’.
To do this, go to the menu option Administration, then Administer and choose User. Here you can remove the tick from “All users - All rights”, click Save.
When this tick is removed, you can assign rights to users.
Change for multiple users
Click on ‘Administration’ in the main menu. Under the Rights tab, choose Accounts
Select the account you want to change the rights for and click Search
You can then change the rights for all users
Tip! If you’re not able to change the rights for a user, check if you’ve removed the tick for ‘All users - all accesses’.
To do this, go to the menu option Administration, then Administer and choose User. Here you can remove the tick from “All users - All rights”, click Save.
When this tick is removed, you can assign rights to users.
One or more users
When logged in to the online bank, administrators can share rights with other users in the accounts.
Select the one you need:
Accountants
Authorisation is required to give or receive access to another company’s account. You can choose to give just read-only access, or whether the account can be loaded in another online bank.
How to give authorisation in the online bank (0:52 mins, in Norwegian only)
How to do it:
. Select Administration in the main menu. Under the tab 'Privileges', select Assign/Receive account authorisation
Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.
Choose whether the agreement should be signed with eSigning or manually. We recommend eSigning with BankID for the quickest process.
eSigning is sent out after one working day and the authorisation is ready one working day after the signing is complete.
If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.
Who will have access to the accounts?
Incoming payment vouchers
You will find incoming payment vouchers in the corporate online bank under the tab Payments - Incoming payments. Select the period and click Search.
You will also find vouchers for both incoming and outgoing payments under New Account information / Recent transactions in the corporate online bank.
Is it regarding an incoming payment with KID number?
If all incoming payments with KID number in a sum post are not read into the accounting system, it’s most likely that the wrong KID number was entered against the payment.
You’ll need to open the file manually in your accounting program to find the payment details, and then use these to find the sender in the Nets’ Archive in the online bank.
Appendices
The voucher’s location in the online bank depends on how the payment was made.
How to find vouchers (2:43 mins, Norwegian)
How to do it:
. Select Accounts in the main menu. Under the tab Account information select ‘New account information’/‘Recent transactions’
Select the relevant account and date and click “Display overview”
Find the relevant payment and click on the magnifying glass under Voucher
If the voucher is not there, you can search for a voucher in the online bank under Payments - Incoming payments, or in the archive. You will find the archive under Payment - Archive.
Read more about:
I can’t find the year-end statement
If you cannot find the annual statement for the relevant account, contact the administrator in your online bank. You will find a list of the administrators on the right hand side of the start page in the corporate online bank.
Tips! Year-end statements are only produced if earned interest exceeds NOK 1. We recommend that you use the most recent statement. This also shows the balance and earned interest in the same way as the year-end statement.
Year-end account statement
How to find year-end statements (1:44 mins, Norwegian)
How to find year-end account statement:
Click on the information button (i) in the top right of the online bank and select Archive
Select message type Account statement/Year-end statement
Select account number, period and clickSearch"
In the archive in the online bank, you’ll find year-end statements going back 10 years.
Annual loan statement
Only administrators in the corporate internet bank can retrieve annual loan summaries. You can see who the administrators are on the right hand side of the online bank start page.
How to find year-end statements (1:44 mins, Norwegian)
How to find annual loan statement:
Click on the information button (i) in the upper right-hand corner of the online bank and select Archive
Select message type Year-end statement
Select the organisation number, period and clickSearch"
In the archive you’ll find annual statements going back 10 years.
Credit cards - DNB Corporate Mastercard
Year-end statements are only produced for cardholders with personal liability and who have activated the partial payment option. The year-end statement is sent to the cardholder by regular post.
If you have any questions, get in contact with DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal to DNB Liv via Other services - Pensions and personnel insurance - Administer agreements. These year-end statements become available during week 4.
How to do it:
. Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.
Select desired format and date range
Click Create report
NB! The portal is only available for customers who have a pension or personnel insurance with us. If you have any questions or need help with access, you can contact DNB Liv at 915 04800 (08:00-18:00)
Factoring
The year-end statement for factoring is sent by regular post and is not available in the online bank.
Equity trading service/Euronext Securities Oslo (VPS)
All users can download the year-end statement under Other services - Investor services - Mailbox. These year-end statements become available in the archive during week 8.
Can’t get access?
Mutual funds
Administrators in the online bank can obtain the year-end statement via Archive - Year-end statement. These year-end statements become available in the archive during week 3.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
Guarantees
These year-end statements become available in the archive in the online bank during week 4.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
NB! The year-end statement is only available for administrators. You can see who your administrator is on the right hand side of the online bank’s home page.
Accounts in other countries
Countries outside of Norway that produce year-end statements send these out by regular post.
If you need help with foreign accounts you’ll find contact information here:
Travel insurance
The year-end statement for travel insurance is sent by regular post and is not available in the online bank.
Other year-end statements
Year-end statement
We’ve put together all the useful tips on this page.
Annual statement: see video
Useful to know:
- Annual statements are only produced if the earned interest rate is more than NOK 50. If the earned interest is below NOK 50, you can use the last bank statement. This also shows the balance and earned interest in the same way as the year-end statement.
- Annual statements are produced if the account balance is more than NOK 50 as of 31/12.
- Annual statements are NOT produced on sub-accounts in a group account system. Only the top account is considered interest on which the bank sends the annual statement.
- Only Norwegian accounts can be found in the annual statement on the online bank.
Select which annual statement you’re looking for:
Bank statements
You’ll find statements in the corporate online bank under the main menu ‘Account’ – ‘Account statements’. You can retrieve account statements going back up to ten years in the archive.
If you’d like an overall summary of transactions in your account, you can find this by:
How to find recent transactions (2:08 min)
How to do it:
Go to the menu option ‘Account’ and select ‘New account information’/‘Recent transactions’
Select the relevant account and date and click “Display summary”
Here you’ll be able to search transactions from up to 2 years ago, although the maximum search period is 1 year at a time.
If you’d like to print or export the information you can do this by clicking ‘Print’, ‘To Excel’ or ‘To CSV’ File at the top of the page.
You can read more on our information page on annual returns and annexes.
Or choose what you want to find here:
Open a security deposit account
Open account: see video
A user with an orderer role in a landlord’s online bank can open an account, to do this:
A user with an orderer role can easily open an account themselves in the online bank:
- Go to the menu option Administration – Open account. Select the account type you wish to open
- Under ‘Connection and name’, select the organisation number the account should be connected to
- Under ‘Optional account name’, you can give the account a customised name that will be visible in the online bank
- Check that the address that automatically appears is correct, and change this if you’d prefer another address
- Click ‘Next’, tick to accept the terms and conditions. Select "Open account"
The account is now open. It is ready for use the next working day.
Tips! Remember that you need to assign yourself and other users rights to the new account before it’s visible and can be used.
Close account
Remember to retrieve vouchers and other documentation before you close an account. Most vouchers are deleted when the account is closed, and you will need these for your accounts.
However, statements and annual summaries are available in the internet bank for one year after closure.
Closing account: see video
A user with an orderer role can close an account themselves in the online bank:
- Go to the menu option ‘Account’ – ‘Close account’
- Select the company, account, date of closure
- Select the account number that the balance and interest should be transferred to and click on ‘Next’
The account is now closed
Note! You cannot close the last account, you need to terminate the customer relationship with the company.
Open a security deposit account
A security deposit account is set up by the landlord. Please note that both landlord and tenant must be, or become, customers of DNB before the account is opened.
Open a security deposit account
A user with an orderer role in a landlord’s online bank can open an account, to do this:
Click on Accounts – Open Account. Select Security deposit account and Open a security deposit account
Fill out the information in the form and click NextRead through the order summary and the terms and conditions for the security deposit account.
Tick to confirm that you have read and understood the terms and conditions, click Confirm to complete the set-up
The account will now be opened
For landlords
How to do it:
Select ‘Account’ – ‘Close account’
Select Security Deposit Account - Close Security Deposit Account. Fill out the information in the form and click Next
Read through the summary of the closure and click Confirm to complete the closure
We’ll contact the other party and inform them that a closure has been requested
If the landlord and tenant cannot agree on the division, both parties must send in a form from the online bank.
Deposit dispute
When the landlord starts the process by submitting a termination first, the tenant will be given a 5-week deadline to document the paid rent or create a case with the Norwegian Board of Entities. For claims of damages, the deadline is 2 weeks. If there is no response, the case is referred to the Rent Disputes Tribunal.
When the Lessee starts the process, the Lessor is given a 5-week deadline for submitting claims. In the event of a claim for outstanding rent, the case is reversed, and the tenant is given 5 weeks to document the payment or raise a case with the Rent Disputes Tribunal. In the event of any claim for damages, the landlord must obtain acceptance or raise a case with the Rent Disputes Tribunal by the original deadline.
Close a security deposit account
Video: How to close a security deposit account (2:18, Norwegian)
Close a security deposit account
When the tenancy is over, the landlord and tenant can close the security deposit account in the online bank.
Are you the tenant/lessor and a retail customer , use this form.
Useful information:
Security deposit accounts must be closed by a person with an ordering role in the online bank.
Both the landlord and tenant should confirm any claims against the deposit by submitting forms with the same amount.
When we have received both forms, the money will be transferred to the tenant’s account after 1-2 working days.
Are you a landlord or a tenant?
Forgotten user ID
If you’ve forgotten your user ID or cannot log in to the corporate online bank, you can switch the online bank from retail to corporate
Click ‘Log in’ in the top right-hand corner. Enter your national identity number (11 digits)
Select the login method BankID and log in
Press the “Corporate Online Bank” button You’ll find it in the right column when you’re logged in to the private internet bank
You’re now logged in to the corporate online bank and will find your user ID to the right of the home page under your name. It consists of two letters and five numbers (e.g. TB12345)
From DNB
If you have other login options, you can log in to your private online bank and receive a one-time password sent by text message.
Enter your national identity number (11 digits) and select No BankID (code chip + personal code)
Go to the main menu and select Settings - BankID - New personal password
Follow the steps to be sent a single-use password by text message
Here are instructions with screenshots:
How to create a new personal password for BankID (PDF, Norwegian)
If you don’t have any other log in options, you can get in touch with us on +47 915 04800.
BankID from another bank
If you’re using BankID from another bank, you’ll need to contact the bank that has issued your BankID. They’ll be able to help you change your password.
Forgotten personal password (BankID)
First we need to know where you got your BankID from:
BankID
Start by clicking ‘Log in’ in the top right-hand corner of the page, fill in your user ID which consists of two letters and five numbers (e.g. TB12345).
You can log in with BankID in two ways. You can switch between these two methods by clicking on “Select other BankID”.
With code device:
- Enter the 6-digit single-use code from the code device
- Enter your personal password consisting of at least 8 characters
With the BankID app:
- Click on the notification that appears on your phone to open the app. If you haven’t turned on notifications you’ll need to open the app yourself
- Authorise the request in the app
- Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters
You’re now logged in to the corporate online bank
Without BankID
You can only log in without BankID with a DNB code device
Choose the ‘Without BankID’ log in method
Enter the single-use code (6 digits) from the code device
You’ll now be logged in
We recommend that you log in with BankID. Remember that you can also use BankID from another bank to log in to the corporate online bank.
There may be several reasons that you can’t log in.
Select the suitable option:
How to order banking integration
Note: Always start your order from your accounting system.
Step 1: Getting started
You or your accountant can easily order banking integration. To order banking integration, you must have a corporate account with us, and you can order by selecting either A or B:
- A) I have my own online bank and your user has ordering rights.
Ask to get order authorisation - B) You are an accountant and have the client’s account authorisation.
Ask for authorisation
- A) I have my own online bank and your user has ordering rights.
Step 2: Implement the solution
Always start your order in the accounting system.
Below we have listed all accounting systems that offer digital ordering of banking integration in partnership with DNB. If you click on the links, you can read more about banking integration with your accounting system.
- 24SevenOffice
- Act
- Agro
- Aritma
- Azilium
- BilagSky
- Centiga
- Cloud Booking from Booktech AS
- Continia
- Cordel
- DNB Regnskap
- Fiken
- Muleum
- PowerOffice GO
- Proline
- Rambase
- Sparebank1 Accounting
- StyreWeb
- Sumango
- Tripletex
- Uni Micro (with Uni Economy and Uni Economy V3)
- Visma eAccounting
- Visma.net AutoPay (with Visma Business, Visma Global, Visma Payroll, Visma.net Financials, Visma.net Expense, Visma.net Payroll, Visma Enterprise, Visma DI, Visma Bluegarden, and Visma Control)
- Xledger
- Zirius
Contact your ERP supplier if they do not offer digital ordering.
Step 3: Follow the order process in the Service store for DNB
From the accounting system you will be routed to DNB’s Service store. Here you can order the services you want and you’ll get a receipt when you’ve completed the booking.
Your Banking integration will soon be set up!
How to make changes to your bank integration
You can easily make changes to your settings and options for the services, so that they suit your needs.
Bank reconciliation
With the “Bank reconciliation” service, you receive a digital bank statement for automatic reconciliation with the bank. You can add or remove accounts for which you want a bank statement.
Incoming payments
With the service “Deposits”, you will receive detailed information about payments from your customers for reconciliation of customer accounts. You can change your KID options, choose how often you want information and make other changes. You can also delete appointments you no longer need.
Guidelines and technical guide
We have created a separate help page for questions about accounting-approved payments (RGB), re-approval in the online bank, payments, notification guides (MIG – Message Implementation Guides) and technical questions for developers.
We’re here to help you
Our payment advisers can answer your questions and are also available for meetings. Call us on telephone number 23 02 10 25 days a week. 09 - 15
What is banking integration?
Bank integration is a process where you connect your accounting system to your bank accounts to automate and simplify the accounting process. When banking and accounting talk to each other, you’ll save a lot of time on paying bills and doing reconciliations.
Choose what you want to do:
Activate new card
If you have received a new card, this must be activated the first time you use it. You can activate it either in a terminal or by shopping online.
Physical payment terminal: Insert the card in the terminal and enter your PIN.
Online: Approve the payment with BankID. If you are shopping online and the merchant does not allow you to approve with BankID, the card will not be activated, and the payment will not go through either.
Tips! You will find the PIN in your private online bank.
Corporate card with BankAxept/Visa
If you have forgotten the PIN for the corporate card, you’ll find it in the private mobile/internet bank. You’ll find it under Settings and Show PIN in the main menu.
You don’t need a private customer account at DNB to show your corporate card’s PIN. All you need is BankID or BankID on mobile.
Corporate card with BankAxept/Visa
There are several ways to block corporate cards:
Private mobile banking app or online bank:
You can block the company card in the retail mobile banking app under the heading Me - Cards, or in the private online bank under Banking and loans - Block or unblock cards.
You can log in to the online bank yourself even if you don’t have a retail customer relationship with us.
DNB Corporate app:
You can easily block your corporate card in the DNB Corporate app.
Start a chat with us:
Log in to the corporate online bank and start a chat, and we’ll block your corporate card.
Note! Only the administrator in the online bank, managing director, or cardholder can block cards.
Can’t log in?
Call us on +47 915 04800 to block a card.
Corporate card with BankAxept/Visa
We offer two different debit cards. A corporate card with Visa (Visa Business) which can be used to pay online and abroad, and corporate card with BankAxept that can be used to deposit or withdraw money.
Select the one that applies:
DNB Corporate Mastercard
You can easily find your PIN code in the Corporate Card app under the Services menu option.
You can also block and order a new card in the app.
You can contact DNB Corporate Mastercard customer services on +47 21 01 50 40.
Which card does it concern?
Create eFaktura (eInvoice)
eFaktura (eInvoice) for a company is slightly different to the version for private individuals. An agreement must be set up that enables you to receive eFaktura (eInvoice).
When this is in place, you can give your organisation number to the suppliers and ask them to send you an eFaktura (eInvoice).
You can change the date of the eFaktura (eInvoice) deduction in the corporate online bank under Payments - Payments Summary. Click on the pencil to the right of the payment to change the due date.
If you’d like to change the withdrawal date for future payments, you’ll need to contact the merchant.
eFakturas (eInvoices) are deducted from the account you designate when you confirm the payment. If you do not make any changes, the payment will be deducted from your primary account.
You can change the primary account in the corporate online bank under Administration - Personal settings - Accounts.
Make a change to an eFaktura (eInvoice)
Note! There is no amount limit on eFaktura (eInvoice).
What do you want to change?
Cancel eFaktura (eInvoice)
If you don’t want to receive eFaktura (eInvoice) from a supplier, you need to contact the supplier directly.
If you’d like to remove the option for receiving eFaktura (eInvoice) in the corporate online bank, you need to contact us by starting a chat with us in the corporate online bank.
Note: The copies of previous eFaktura (eInvoice) will not be available after an eFaktura (eInvoice) is closed. You should therefore download anything you need before closure.
Problems
Sending eFaktura (eInvoice): The administrator must first check whether you have access to eFaktura in the corporate online bank. Rights are granted under Administration - Privileges - eFaktura (eInvoice).
Receiving eFaktura (eInvoice): To be able to receive eFaktura, the administrator must give you access to eFaktura in the corporate online bank. The administrator can assign rights under Administration - Privileges - eFaktura (eInvoice). In addition, you must order the service to be able to receive eFaktura (eInvoice).
Received eFaktura (eInvoice) can be found under Payment - eFaktura (eInvoice).
Copy of the sent and completed/paid eFaktura (eInvoice) can be found in the eFaktura (eInvoice) archive under Payment - eFaktura (eInvoice) Corporate.
A copy is available in the eFaktura (eInvoice) archive for 16 months.
What’s the difference?
In eFaktura 1.0, an invoice recipient declares itself active for each invoice issuer in a payment platform (often the online bank or mobile banking app).
This solution was also called “Yes please to confirmed/JTTB”. In eFaktura 2.0 the invoice recipient gives a general acceptance of eFaktura (eInvoice). This solution is also called “Always eFaktura/Yes please to all/JTTA”.
What do you need to do as the issuer?
If your company is an invoice issuer and is sending invoices in the old format, you should contact your accounting system supplier and/or digital invoice filing system (submitter). The supplier must be familiar with the change, and most have solutions already ready to handle this.
If you issue and submit yourself, you’ll need to contact your IT department.
What are the advantages?
As the issuer, you can immediately send the first invoice as an eFaktura, and you can easily send reminders and collection notifications.
The eFaktura is always sent to the correct legal recipient. eFaktura 2.0 gives your company the potential for increased volumes of eFakturas, better quality of incoming payments and increased digitalisation – which is better for the environment.
For the consumer, eFaktura (eInvoice) offers a better customer experience from the very first eFaktura. Many companies also confirm that they remove unnecessary costs by streamlining procedures, and they get paid more quickly by their customers.
What happens if I don’t do anything?
If, as an issuer/submitter, you have not made the necessary changes before 01.03.24, you will not be able to send eFaktura (eInvoice) to consumers after the clean-up date.
This also applies to your accounting system provider. The issuer must then find other distribution channels to forward invoices to the consumer.
Find out more about eFaktura (eInvoice) 2.0
As of Q1 2021, 3.4 million recipients of eFaktura (eInvoice) 2.0 and around 95 per cent of all eFaktura recipients have made a general acceptance of eFaktura.
eFaktura 2.0 gives your company the potential for increased volumes of eFakturas, better quality of incoming payments and increased digitalisation – which is better for the environment. For the consumer, eFaktura (eInvoice) offers a better customer experience from the very first eFaktura. Many businesses also confirm that they remove unnecessary costs by streamlining procedures, and they get paid more quickly by their customers.
Transfer to eFaktura (eInvoice) 2.0
Through Bits (the banking and finance industry infrastructure company), the banks have decided that eFaktura 1.0 should be phased out on 01/12/2021. This clean-up includes all banks. This means that as an issuer and/or submitter of eFaktura B2C payment demands, and if you’re still sending eFaktura 1.0, you must change the format to eFaktura 2.0.
What would you like to read about?
Help pages
What do you need help with?
If you can’t find what you’re looking for on this page, you can try our chat. Here you’ll get help with everything you might be wondering about, such as:
- Opening hours
- Payments
- find attachments, statements and year-end statements
- accesses
- online banking
- how to start a new business
Are you stuck in the online bank?
Here are some simple step-by-step guides and videos on the most frequently asked questions related to e.g.:
- Logging on
- payment and documentation
- users, authorisation and privileges
Contact us
Customer Service Business
Customer Service Business
Opening hours and telephone numbers
Chat
Our chatbot Aino will answer questions 24/7 and can help you with a lot.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to continue the chat with an adviser during the corporate department’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.
For customers who are deaf or hard of hearing
We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.
If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.