BankID app

Digital login and signing with the app

Easier login
A digital code device
Increased security

How to activate the app

Download BankID app

BankID app is a digital alternative to the code device which makes logging in with BankID even easier and more secure.

Download BankID app for iOS Download BankID app for Android

How to activate the BankID app

See guidance

What is BankID?

BankID is a personal and electronic proof of identity for secure identification and signing online. BankID can be used as a sign-in option on most public websites, online shopping and for signing electronic documents.

What you need to remember before activating the BankID app

You must have an active BankID agreement

You must have an active BankID agreement in order to activate and use the BankID app. You can check this by logging in to the online bank, go to Settings and Bank ID.

If you see “Information about your BankID”, this means you already have a BankID. However, if you see What is BankID?, this means that you do not have an active BankID agreement.

You’ll then get the chance to set up BankID by following the steps. If you prefer not to do it yourself, you can contact us by chat or phone on 915 04 800.

Do you remember your personal password?

To activate/use the BankID app, it is important that you remember your personal password.

This is the same password that you use with the code device and the login option BankID.

The password is a minimum of eight characters. This is a password you have created yourself.

If you have forgotten your password, you can create a new password by logging in to the online bank, click on Settings and Change personal passwordIf you prefer not to do it yourself, you can contact us by chat when logged in or phone on 915 04 800

How to use the BankID app

Log in with BankID

Click Log in in the right corner and enter your national identity number.
Select BankID.
If you have not logged in with the BankID app before, you’ll need to click Select another BankID and then BankID app.
The choice will be remembered for next time.
Click on the notification that appears on your phone to open the app. If you don’t have notifications turned on, you’ll need to open the app yourself.
Authorise the request in the app.
Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters.
Click on the arrow to log in.

Step-by-step guides with pictures

Instructions to help you use BankID’s digital services

Our chatbot Aino is available to answer your questions 24 hours a day

What should I do if the activation of the BankID app fails?

Use another activation method

If you get an error message

If you get a page inside the app that says: we need information from the old app, URL not found or 404 – The page you are looking for does not existthis means you also have an old version of the BankID app on your phone. 

Check the app library/search function on your phone and delete all BankID apps. When you have deleted all BankID apps on your phone, you can download the app again and start the activation.

Have you recently had a BankID agreement activated or received a new personal password?

There may be challenges with the network and/or web browser

I cannot activate the BankID app with activation codes  

In order for you to be able to activate the BankID app with activation codes, there are some conditions that must be in place.

You must have the correct telephone number and email address registered with us
You must have approved or updated your contact information
You cannot have changed your contact information over the last 24 hours
You must remember your personal password

NB: If you are experiencing challenges with activating the BankID app with activation codes despite meeting the points above, use another activation method.

BankID app FAQs

How do I move the BankID app to a new phone?

My BankID is blocked because of the wrong password entered too many times, what should I do?

Can I use the BankID app on multiple devices?

What should I do if the activation of the BankID app fails?

How do I move my BankID app from another bank to DNB?

To move the BankID app from another bank, you must first delete the app on your phone. Then download it again and activate it with BankID from DNB when you are asked which bank you want to connect the app to. 

Note! If you experience persistent errors after having deleted the BankID app on your phone, it may still be connected to your BankID with the other bank. Therefore, contact the other bank so they can delete this in their systems as well.

See how to get started with the app

title

Having trouble logging in or unsure about something?

Help and advice

BankID app

Download BankID app

How to activate the BankID app

What is BankID?

What you need to remember before activating the BankID app

How to use the BankID app

Our chatbot Aino is available to answer your questions 24 hours a day

What should I do if the activation of the BankID app fails?

BankID app FAQs

title

Having trouble logging in or unsure about something?

See also

BankID for young adults

Mobile bank

Online bank

BankID app

Download BankID app

How to activate the BankID app

What is BankID?

What you need to remember before activating the BankID app

How to use the BankID app

Our chatbot Aino is available to answer your questions 24 hours a day

What should I do if the activation of the BankID app fails?

BankID app FAQs

title

Having trouble logging in or unsure about something?

See also

BankID for young adults

Mobile bank

Online bank