DNB Customer Service

Do you have any questions? Please get in touch and we’ll be happy to help.

Woman with a mobile phone and a computer

Frequently asked questions

Change my personal password for BankID

I want to block my debit card

If your card is lost, it must be blocked immediately. You can block and replace your card in the online bank or in the mobile banking app.

In the online bank: Everyday banking and loans → Block or open cards → Choose card → Shortcuts → Block cards

In the mobile banking app: Go to more → Click on the card you want to block. Block cards → Confirm.

If you need help blocking your card, you can start a chat with us, or call us on +47 915 04800 and we’ll help you.

International payments

Make international payments in the online bank

Everyday banking and loans → International payment

International: Incoming payments
Are you waiting for payment? Make sure the payer has used the correct payment information. The time it takes for an international payment to be processed depends on the sending bank’s procedures Please contact the sender for more information.

Payment abroad
To make an international payment, you’ll need:

The recipient’s name and address
IBAN or account number and BIC/SWIFT
Currency type and amount
You’ll need to contact the recipient to get this information.

Payment within Europe will normally take between 1 to 3 business days. For the rest of the world, it can take from 2 to 7 working days.

Here you can also read more about international payments.

Order a debit card or Mastercard

I want to block my BankID

My payment has stopped

A payment that is to be made from the account, can be stopped for various reasons.

The most common reasons are:

insufficient funds in the account at the time the payment is due to be debited
the maximum amount on the AvtaleGiro agreement is lower than the due payment and must be increased in order for the payment to be debited from your account.

You can reactivate the payment when logged in to the online bank.

Order a new code device

Follow the steps to log in with the BankID App:

Log in to the online bank by entering your national identity number.
Select BankID
If you haven’t logged in using the BankID app before, you need to click on ‘Choose another BankID’ and then the BankID app. The choice will be remembered for next time.
Click on the notification that appears on your phone to open the app. If you don’t have notifications turned on, you’ll need to open the app yourself.
Authorise the request in the app.
Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters.
Click on the arrow to log in.

Step-by-step guide with pictures

If you need help with this, you can get in touch with us through chat or call us on +47 915 04800 and we’ll help you.

Call us on +47 915 04800

Do you have any questions or need some help? Our advisers are just a phone call away. You can also book a meeting with us.

Book an appointment

Opening hours DNB customer service

Everyday banking

Boligån

Pensjon/DNB Liv

Saving

Insurance

Credit cards and consumer loans

Car loans

Chat with Aino

Answers most questions and helps you 24/7

See our bank branches

See an overview of where your nearest bank branch is located.

Find your DNB branch

Book an appointment with us

You can book appointments for some of our banking services at our bank branches.

Book an appointment

Notification of unacceptable circumstances

For matters that are contrary to legal rules, DNB’s written ethical guidelines or ethical standards.

Wish to make a complaint?

Please get in touch and we’ll be happy to help.

How to do it

For customers who are deaf or hard of hearing

We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.

If these services cannot be used, we can be contacted by phone through Text phone 149 Telenor Image interpretation service (Nav), and via the meeting order form above.