Power of Attorney

At different stages of life, the need for assistance may arise. An authorised user can help with payments, bills, statements and similar tasks. Remember that an authorised user must use their own BankID.

Help from your own online bank
Keep track and pay bills from accounts you have access to

Are you one of those who help elderly people with online banking? Perhaps your mother or father is visually impaired or finds using a PC a bit difficult? By being an authorised user on an account, you can help from your own online bank. You can keep track and pay bills from accounts you have access to.

An authorised user will have access to make payments from the account and view transactions from before the authorisation was registered.

Please note that the authorised user must be a customer of DNB.

Become a customer

BankID is personal

BankID is electronic proof of identity and signature, in the same way as showing your passport or signing with a pen. Even though most people have good intentions, a helper can in some cases create problems for the person who needs to be helped.

BankID must not be handed over or disclosed to others, neither the bank, spouse, authorised signatories or other persons. If you need help with BankID, password and code device, the owner must contact us directly. We cannot assist if other family members call on their behalf.

What is a legal power of attorney?

A legal power of attorney enables close relatives to manage financial matters for a person who, due to illness or impaired health, is no longer able to do so themselves.

This may be relevant in cases such as dementia or acute illness, and a medical certificate is required as documentation.

Close relatives are defined as spouse or cohabitant, children, grandchildren or parents. The power of attorney allows payment of bills, covering daily expenses, paying tax and servicing existing loans. It does not grant the right to use BankID, make investments or buy and sell assets.

Do you have questions? Call us on 915 04800, or log in to the online bank to start a chat.

You can also read more at The Civil Law Administration.

Banking Services Without Internet

We understand that the increasing number of digital services can be challenging for some customers. We offer banking services that do not require internet access.

Banking Without Internet

Pay bills easily

With AvtaleGiro, we ensure that your regular bills are paid directly from your account on the due date.

AvtaleGiro

Questions and answers

How do I become an authorised user on an account?

The account holder can register an account signatory in the online bank themselves. The signatory must be registered and verified with DNB before the authorisation is registered in the online bank or sent to us by post.

Without online bank

For customers without online bank, a form is used and sent to us by regular post. The form is signed by the account holder themselves and witnessed by two adults. The witnesses cannot be the signatory's spouse/cohabitant, siblings, parents or children/grandchildren. It will take one to two weeks before the authorised user is registered on the account.

Authorisation form - account signatory for account holders over 18 years (PDF, Norwegian)Open the file in a new tabAuthorisation to be an account signatory form (PDF, Norwegian)Open the file in a new tab

What is a future power of attorney?

A Future power of attorney gives you the opportunity to decide who will manage your finances and personal interests if you become unable to do so yourself in the future. A future power of attorney is an alternative to guardianship. It is important that the power of attorney is tailored to your situation and wishes, and that it meets the requirements for content and format.

There is a lot of useful information about this on the County Governor's website. We recommend that you familiarise yourself thoroughly with this. For the future power of attorney to be valid for financial matters at DNB, it must be confirmed by the County Governor.

How to order a bank card for an authorised user?

Would you like to assist with shopping in the shop? Then it may be convenient to have a card in your own name on the account you manage. Cards can be ordered in the account holder's online bank under the menu option everyday banking and loans - Order card.

If the account holder does not use online banking, you can contact us on tel. 915 04800. When ordering cards and other products, we are unfortunately unable to assist if other family members call on behalf of the account holder.